FAQ's Answered

Frequently Asked Questions

Do you ship Internationally?  - Pure Rain Keepsakes now ships internationally Inclusion kits are posted out for you to complete, Please note whilst we ship an inclusion kit out, you will need to bear the cost of sending your inclusion kit back to us in the UK. Once we have received your kit we begin processing your order and then dispatch your completed order via tracked delivery

What does "inclusions" mean? - Inclusions is the word we use for your precious items you'd like to include in your piece of jewellery. This can include breastmilk, hair or fur, cremation ashes, umbilical cord, encapsulated placenta, flowers, fabric and other small items. If you don't see the item you'd like to include on our list, please contact us to discuss a commissioned piece. 

How much milk do you need? - The ideal amount of milk is 10ml. This gives us enough milk to make your piece, as well as store some for any future pieces. If you have trouble expressing, we can use less, but be aware, this generally means we don't have any left to store. 

Can you use old or frozen milk? - Yes, old milk is absolutely fine. Providing the milk is not mouldy - it's usable! Even if it's been in the fridge longer than the recommended time. Frozen milk is absolutely fine too, even if it's years old. You'll need to defrost it and transfer it to a fresh bag before sending, but we'll remind you of that when you order.

Whats is your returns policy? - All of our bespoke items are exempt from being returned If your item is faulty, or not as ordered, we will remake your item. In the case of a minor error (e.g. decoration missing) you may choose to accept a partial refund. In most cases, we will need to receive the original piece back in order to inspect it thoroughly. Once we have received the item back, we will contact you to discuss the options available to you. 

We offer exchanges on faulty items for six months from the date of delivery. Jewellery must be cared for inline with our care instructions. We reserve the right to refuse an exchange.

Won't my milk go off in transit? - No. Milk is surprisingly resilient at room temperature and will survive a long time without being refrigerated or frozen. We wouldn't recommend feeding it to any children, but it's absolutely fine for jewellery making. We usually open and log inclusions once a week, before storing your milk back in the freezer until we're ready to use it. It doesn't matter if your milk has been defrosted, freezing it again will not affect the final result. 

How long do you store excess milk? - We store excess milk for two years from your original purchase. If you'd like a second piece of jewellery and believe we have your milk stored, please contact us to confirm. If you would like for us to dispose of your unused milk please contact us

What do you do with excess cord/hair etc?

All excess inclusions (except milk) will be returned along with your completed jewellery. If there are none included in your parcel, it means we used all of the inclusion.

How will I know when my inclusions have arrived?

We'll email you to let you know. We generally process arrivals once weekly, which means we send out notifications the weekend following you posting. 

How do I send my inclusions?

Once you've placed your order, you'll receive a confirmation email which gives you all the information you need. We will send out full detailed instructions via email and also send a sample kit for you to send your inclusions.

Can I change my order?

If your inclusions have not yet been posted to us, you can make minor changes to your order, including colour changes, swapping decorations of the same value or changing your ring size.

If your inclusions have arrived and been logged, unfortunately we cannot make any changes or cancel your order.

How can I take care of my Jewellery?

You will receive a care sheet with your Jewellery which explains how to look after your Jewellery to best protect its longevity.

Will charm bead fit my Pandora bracelet?

Yes, our beads fit all standard European bracelets, such as Pandora, troll beads etc. The diameter of our bead hole is approximately 5mm. If you're not sure if our charm beads will fit your bracelet, please contact us. A photo of your bracelet would be helpful.

Are your rings adjustable?

No, our rings are made to standard UK sizing. If you do not know your ring size, Argos or your local jeweller should measure you for free. Alternatively we can provide a ring sizer for a small additional cost

I don't see exactly what I'd like online, can I still buy it?

We have an extensive range of options available as standard to customise your jewellery. These have been carefully selected to minimise our turnaround time whilst giving our customers the freedom to be creative and choose a piece that reflects their personality.

We love to make wonderfully unique jewellery. If you have an idea for a commission piece that you don't see available in our standard options, please contact us using the form below or message us via Instagram. There is an additional fee for a bespoke commission piece to cover the additional design and administration time.

How long will my Jewellery take?

Our turnaround time is between 6-8 Weeks from the point we receive the Inclusion kit from you.